RETURN & REFUND POLICY

At Beach Roasters, we take pride in roasting fresh, high-quality coffee for every customer. Because our coffee is a freshly roasted food product, we have a few guidelines to ensure quality, freshness, and customer satisfaction.

For food safety and freshness reasons, we cannot accept returns or exchanges on coffee beans once they have been delivered, including opened and unopened bags.

However, your satisfaction matters to us. If there is a problem with your order, please contact us so we can work toward a resolution.

If your order arrives damaged, you receive the wrong product, or you believe there is a quality issue with your coffee, please contact us within 7 days of delivery.

Please include:

• ·Your order number.
• ·A description of the issue.
• ·Photos of the product or packaging, if applicable.

After reviewing the issue, Beach Roasters may offer a replacement, store credit, or refund, depending on the circumstances.

Because our coffee is freshly roasted and orders may be prepared shortly after purchase, please contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellations or changes once an order has been roasted, packaged, or shipped.

If your order is delayed, lost, or arrives damaged during shipping, please contact us. We will work with you and the shipping carrier to help resolve the issue.

Have a question or concern about your order? We're happy to help.

sales@beachroasterslb.com or (562) 896-0997. Please include your order number when contacting us so we can assist you as quickly as possible.